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Faqs
Find Answers To Common Questions About Our Products And Services
How many charge-discharge cycles can your LiFePO4 cells achieve?

The Grade A cells support more than 6000 full cycles under 80% DOD (depth of discharge).

What is the rated voltage of your household battery series?

Our mainstream residential storage batteries adopt a safe 51.2V low-voltage design, friendly for home installation.

Is parallel connection available to expand battery capacity?

Wall-mounted and stackable models can connect up to 16 units in parallel for capacity expansion.

Wheel all-in-one models support customized parallel solutions for large power demands.

Can your batteries work for both off-grid and grid-tied solar systems?

Yes. Our battery packs support off-grid independent power supply and grid-connected solar energy storage,

compatible with most mainstream PCS inverters in the market.

What cell material do your energy storage batteries use?

All our storage batteries adopt Grade A LiFePO4 cells, with long cycle life and excellent thermal safety

without fire risks.

What if my products are damaged during sea transportation?

Please take full unpacking photos and videos before signing for the goods. Send these materials to our

after-sales team within 3 working days, and we will negotiate compensation or resend accessories accordingly.

Who pays the shipping cost for warranty replacement parts?

We provide free spare parts during the warranty period and cover freight from our factory to your designated

port. You will be responsible for local customs clearance fees and inland transportation costs.

How can I submit an after-sales claim for broken products or spare parts?

Download and fill out our after-sales claim form, attach your order number, product model, fault photos or

videos, then submit via the online service ticket form or official after-sales WhatsApp. Our team will respond

within 12 working hours.

Which damages are not covered by the warranty?

Damages from improper installation, unauthorized disassembly, overcharging/over-discharging, water

intrusion, manual modification, natural disasters, and transport damage without pre-delivery inspection

records are excluded from free warranty service.

How long is the warranty of your lithium storage batteries?

Our residential LiFePO4 batteries come with a 10-year warranty, while commercial & industrial energy storage

systems enjoy a 5–8 year warranty. The warranty covers cell and BMS failures caused by non-human factors.