logo
Faqs
Find Answers To Common Questions About Our Products And Services
Can you deliver goods to my designated warehouse or port?

We support FOB factory, FOB Shenzhen and CIF main global port shipping terms according to your demands.

How do you pack batteries for sea shipping?

Each battery is packed in thick foam and export cartons, with reinforced wooden frames optional for

long-distance ocean transport to avoid collision damage.

Can you arrange online technical training for my installation team?

Yes. Our technical engineers provide free one-on-one online video training for distributor teams uponrequest.

Do you provide professional installation and operation training materials?

We offer free PDF manuals, operation PPTs and step-by-step installation videos for all clients on our Product

Training and Download Center page.

What payment terms do you accept?

We support T/T wire transfer, L/C at sight and Western Union. A 30% deposit is required before mass production.

What is your standard production lead time?

For stock standard products, delivery takes 7–10 working days. Custom OEM orders require 20–30 working

days after deposit confirmation.

Can I customize the logo, appearance and capacity parameters?

Yes, we provide full OEM & ODM services, including customized shell printing, brand logo, battery capacity and system functions.

What is your minimum order quantity (MOQ)?

Standard ready-made models support 1 unit sample order. For OEM customized products, the MOQ is 50 units per model.

Do your batteries pass international safety certifications?

Our products have obtained CE, UN38.3, MSDS and IEC safety certificates, which meet global import standards.

Can I monitor battery data via mobile phone APP?

All our new battery models support Bluetooth and WiFi connection. You can check real-time SOC, voltage,

temperature and running status on our dedicated mobile APP.